Bess Freedman, Serhant Butt Heads (Once more) After Odd Gross sales Pitch To BHS


In a daring transfer to begin the brand new yr, a SERHANT. consultant pitched the brokerage’s coaching and training techniques to BHS CEO Bess Freedman, even if BHS already has its personal in-house techniques.

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Ryan Serhant is understood for making daring strikes. However this time, the dealer and CEO of SERHANT. will have overstepped his limitations.

An unidentified shop clerk at SERHANT. Ventures, the brokerage’s instructional department, despatched Brown Harris Stevens CEO Bess Freedman a pitch closing week for a “tailored” coaching program for the brokerage’s brokers, which would come with a gross sales playbook, efficiency training, a social media boot camp and mentorship from Ryan Serhant himself, in step with emails The Actual Deal received.

To make certain she understood the be offering appropriately, Freedman reportedly requested if the deal was once to pay Serhant to coach her brokerage’s brokers, and the SERHANT. Ventures rep stated, “It’ll appear unorthodox, however you’re figuring out it appropriately.”

Freedman it sounds as if wasn’t going to let that stand.

“There’s a high quality line between being unorthodox and being a schmendrick,” she responded, using a Yiddish phrase that suggests “idiot.” “Thanks, however we’re going to move.”

The president of SERHANT. Ventures, Kyle Scott, advised The Actual Deal the be offering was once made in excellent religion.

“We don’t view the trade such a lot as a sequence of competition as we do one massive group,” Scott stated. “We spouse with dealer/homeowners everywhere in the global to lend a hand educate their brokers.”

BHS has its personal in-house coaching, advertising and marketing and generation techniques for brokers, together with BHSOne, its virtual hub for agent design, advertising and marketing, training and extra, and a just lately unveiled metaverse and cryptocurrency coaching program introduced in partnership with the Metaverse Institute.

Freedman advised The Actual Deal she maintains “fantastic admire” for Serhant, however that she became down his be offering since BHS has already invested “such a lot cash” within the corporate’s personal advertising and marketing and generation.

She additionally felt that Serhant’s outreach was once very focused to her company in particular.

“I requested different brokerages and he hadn’t requested another companies,” Freedman advised The Actual Deal. “It sort of feels like he reached out in particular handiest to BHS to poke a bees’ nest.”

Serhant advised The Actual Deal his coaching program already comprises some BHS brokers who joined of their very own volition.

This isn’t the primary time the 2 NYC-based CEOs have butted heads.

Throughout a panel at The Actual Deal’s New York Town Show off + Discussion board in Might, Freedman, along Douglas Elliman CEO Scott Durkin, advocated for the previous guard in actual property, emphasizing the significance of relationships, whilst Serhant stated agent manufacturers and advertising and marketing had been the spine of his trade, and some way for brokers to transport into the longer term.

Serhant and Freedman then went on to discuss the deserves and pitfalls of actual property fact TV, with Freedman arguing that it cheapens the trade (and particularly, represents ladies in a demeaning means), whilst Serhant stated the platform allowed the trade to hook up with a much wider target audience and grow to be extra related.

“We’re having a look against the longer term and drawing near our trade strategically — that suggests with tech, content material, leisure, and training — and we’re doing this as a result of agent manufacturers and homes want to reside in a searchable, social, virtual option to prevail and promote globally,” Serhant stated in a commentary emailed to Inman in Might.

“That is what we find out about media and tradition,” he added, “and that is what we’re making use of to our trade method at SERHANT.”

E-mail Lillian Dickerson



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