Clever Motoring has appointed former LeasePlan and BVRLA supervisor Alan Hunter as its new head of maintenance.
Hunter will lend a hand support the buyer enjoy and price efficiencies for its Guaranty Lend a hand and MotorEasy shoppers, the corporate mentioned.
He’s going to prioritise running with Clever Motoring workshop companions and glance to develop Clever Motoring’s community of workshops.
Duncan McClure Fisher, leader government officer of Clever Motoring, mentioned: “With a community nowadays of over 10,000 garages throughout the United Kingdom, there’s no underestimating the significance of the brand new function of head of maintenance to our industry.
“Together with his huge enjoy, Alan is preferably positioned to broaden and develop our workforce, while be sure the spirit of our car possession answers stays, improving the buyer’s adventure whilst maximising long-term broker relationships.”
Hunter has enjoy within the automobile aftersales sector, together with 15 years at LeasePlan the place he controlled the criticism and management purposes, together with the control and assessment of cars with main and reccurring mechanical problems.
He additionally has enjoy running with the Monetary Ombudsman Provider and the BVRLA.
Commenting on his appointment, Hunter mentioned: “As motorists really feel the industrial pinch, they’re in the hunt for aftersales answers which they are able to agree with to be responsible, offering tangible peace of thoughts within the match of a provider, upkeep, or restore.
“As head of maintenance, I will be able to oversee the claims engineers and fortify the claims and appeals groups, the place maximising worth for the tip buyer shall be on the most sensible of my schedule.”
Contemporary knowledge research via Clever Motoring published a 24% upward push within the worth of Assured Asset Coverage (GAP) insurance coverage claims from January to September 2022.