Out of date touch facilities are posing issues for lately’s well being techniques. As longer hang occasions collide with calls for for a greater enjoy from sufferers and caregivers, techniques are turning to digital triage.
About 30 p.c of affected person calls to entry facilities require some triage, however the non-clinical brokers who maintain those calls don’t seem to be at all times supplied to resolve what degree of care a affected person wishes. Much more difficult, maximum sufferers need a self-service, virtual enjoy with out calling the touch middle in any respect. Sign up for this webinar to be told how two well being techniques are utilizing evidence-based scheduling and digital triage to handle those demanding situations and extra.
Key finding out issues:
- How sufferers use digital triage to entry the proper care and cut back calls to the touch middle
- How scheduling brokers use evidence-based scheduling to search out the proper care whilst talking with sufferers by way of telephone
- Actual-world digital triage implementation reviews and effects from Banner Well being and Ardent Well being Products and services
Presenters:
Heather Francis RN, MBA – Scientific Director of Virtual Integration for Banner Well being
Reed Smith, MBA – Vice President, Virtual and Innovation at Ardent Well being Products and services
Matthew Hanis, Government Vice President at MedChat
Don Bauman, CEO at Isabel Healthcare
Webinar is on Thursday April 14th, 2022 at 11 AM to twelve PM CT
